FREQUENTLY ASKED QUESTIONS
1. How do I register at Rockybook.in?
Click on the Sign Up on the upper side menu and follow the instructions. Fill out the information carefully checking whether it is correct. As soon as your account validating you will become a proud member of Rockybook.in.
2. Can I play if I am not 18 years old or older
It is strictly forbidden to open an account at Rockybook.in if you are not at least 18 years old. Rockybook.in takes underage gaming very seriously and takes every precaution possible to avoid prevent access to underaged individuals.
3. Where can I access my personal information?
You can access your information via the upper left menu – My Profile.
4. Can I have multiple accounts at Rockybook.in?
Unfortunately, due to numerous reasons including license requirements we are only allowed to accept one account per customer.
5. How do I contact customer support of Rockybook.in?
Click on the Contacts and choose your preferred way of contacting Rockybook.in. Or you can also contact us through customer service window that pops up on your screen.
6. I have forgotten my username and/or password
To renew your password simply click on the Log In button and find the “I’ve forgotten my password” link. You will be able to reset your password by entering your e-mail address or phone number to receive the link. Alternatively, you may connect with our customer care representative.
DEPOSIT & WITHDRAWALS
1. How do I deposit money to Rockybook.in?
First, you have to be logged in to make a deposit to your Rockybook.in wallet. Click on the Deposit button in the top panel. Select the desired payment method, choose an amount and follow the steps. Rockybook.in offers depositing with the following payment methods: Bank transfer, UPI, Paytm, Phonepe and GPay
2. A money withdrawal from Rockybook.in has been processed. When will I receive my money?
Rockybook.in tries to process withdrawal requests as quickly as possible. How quickly money will flow to your account depends on the payment method chosen, in most cases it's just a couple of minutes. Should you have any questions, please contact our customer care team.
3. My deposit failed. What to do?
First, make sure all the deposit information is correct. Re-check whether you are on the deposit page or on the withdrawal page. Make sure there are enough funds and if the amount is smaller or equal to the limits of the payment method. There might be a problem with the payment method, most commonly – with the bank. Your payment method could be affected by limitations regarding online and/or gaming payments. Please contact the customer care team for support.
4. Are there any fees when depositing or withdrawing at Rockybook.in?
Rockybook.in does not charge any fees on deposits and/or withdrawals. Deposits are free of charge at Rockybook.in.
5. I made a deposit but my balance has not been updated
Don’t worry, no money deposited to Rockybook.in will remain lost. Please contact customer support and send us a screenshot of the missing deposit. The more information you provide, the easier it will be for us to locate your missing funds.
BONUS
1. What is a bonus?
A bonus is a gift from Rockybook.in to you, the customer. Bonus meaning extra money. The most common form of bonus is first deposit bonus and deposit bonus. Bonus terms and conditions are explained to the customer at the time of claiming the bonus and under promotions section.
2. What bonuses do I get at Rockybook.in?
Rockybook.in offers a variety of bonuses, thematic bonuses and a lot more. Visit our Promotions page to see more. Remember, bonus offers are exclusively tailored to each customer therefore make sure you are logged in before you visit our Promotions page.
3. How do I get bonuses?
Bonuses get credited to your account automatically. You will receive a notification via “Messages” once a new deposit arrives in your account. You can see all of your bonuses through the “Bonuses” menu via the user panel.
CASINO
1. Can I try the games offered by Rockybook.in without depositing money?
Most games under the “Casino” section of Rockybook.in can be played in demo mode, meaning you don’t have to be engaging in real money play to try the games at Rockybook.in.
2. What happens if the game suddenly freezes and/or I lose my internet connection during play?
You will not lose any funds, winnings or free spins if there would be a problem with a game freezing, stopping, being interrupted in some form or you losing connection during play. The round in question will be played out on the servers of the game operator, meaning it does not change anything for the customer, the winnings if any will be added to the balance. Restart the game and you will sent back exactly where you were before.
3. The casino game does not load. What to do?
A casino game not opening might mean that you have lost connection with the server. Refreshing the page and logging in and out may help. Shutting down your browser and opening it up again might help the game to load. If none of the above helps please contact customer support of Rockybook.in.
4. How do I find a specific game?
If you want to find a specific game by typing in the name than you can do so by clicking the search icon.
SECURITY
1. Is my money safe at Rockybook.in?
All deposited funds are kept safe. At Rockybook.in we ensure high security standards and integrity.
2. I received a document request. Why?
Here at Rockybook.in we take customer security very seriously. To ensure safety regular security checks through KYC is performed. One of these procedures is requesting documents from customers to verify their accounts. This might happen after a deposit, before a withdrawal or in any other period of time after registration.
3. How long does it take to verify my documents?
It is our priority to verify your documents as fast as possible. Make sure that all of the documents you send are high quality so our security agents can check them. There might be a delay due to a high amount of requests.
4. How does Rockybook.in store my personal information? Is it safe?
All personal information of customers sent Rockybook.in are safely stored in a secure environment. Numerous precautionary practices are in place, starting from IP checks to multi-level authorization for our security agents to access our customer database.